Expert assistance when you need it most. KERONE's dedicated technical support team is ready to help you resolve issues, optimise performance, and ensure smooth operation of your systems.
Multiple ways to connect with our technical team — choose the channel that best suits your urgency and need.
Speak directly with KERONE technical experts for immediate assistance with critical operational issues. Our engineers are based across India, Europe, and Australia.
Call NowSubmit detailed technical questions with attachments, error codes, or photographs. Our engineering team provides comprehensive written responses with step-by-step guidance.
Send EmailOpen a formal support ticket for full issue tracking, history, and escalation management. All tickets are assigned a reference number and dedicated engineer.
Open TicketScreen sharing and remote diagnostics for complex troubleshooting. For IoT-connected KERONE systems, our engineers can access live process data directly with your authorisation.
Schedule SessionField engineer dispatch for critical issues requiring physical presence. Available across India and through KERONE's international offices in Europe, Australia, Israel, and South-East Asia.
Request VisitAccess installation manuals, operation guides, spare parts lists, wiring diagrams, and commissioning checklists for all KERONE systems. Available in PDF for registered customers.
Request DocsDirect line to technical engineers during business hours; 24/7 emergency line for critical failures
Detailed technical responses from qualified engineers during India business hours (IST)
Diagnostic sessions scheduled same business day when availability permits — or next morning
Field engineer dispatched within 24 hours for critical domestic cases; 48 hours for standard visits
Quick-reference guide for the most frequently reported problems. Click any issue to view the full resolution guide.
Dryer fails to initiate the startup sequence or displays error codes during power-on. Check main isolator, control panel fuses, and emergency stop status first.
Contact SupportSafety interlock activated an automatic shutdown. Do not attempt to reset without KERONE engineer guidance — this requires full diagnostic procedure before restart.
Contact SupportInconsistent temperature readings or difficulty maintaining setpoint. Commonly caused by thermocouple drift, heater element degradation, or PID parameter mismatch.
Get HelpExcessive vibration or unusual noise during operation indicating a mechanical issue — check bearing condition, coupling alignment, and fan blade integrity immediately.
Get HelpCloud connectivity issues preventing remote monitoring and data sync. Check gateway device power, network/firewall settings, and KERONE SmartDry™ portal credentials.
TroubleshootTouchscreen or buttons not registering inputs. Often resolved by a controlled power cycle, screen calibration, or PLC memory clear — refer to your operation manual first.
TroubleshootChoose the level of ongoing support that fits your operation — from standard warranty cover to a fully managed service agreement.
Don't let a technical issue disrupt your production. Reach KERONE's support team through any channel — we respond fast and resolve thoroughly.