At KERONE, quality is not a department — it is our culture. Every system we design, every component we fabricate, and every project we deliver is governed by an uncompromising commitment to excellence.
Design Quality · Build Quality · Deliver Quality
KERONE Engineering Solutions Pvt. Ltd. is committed to consistently providing industrial thermal processing systems and services that meet or exceed the requirements of our customers, regulatory bodies, and applicable standards.
We commit to engineering excellence through disciplined processes, skilled people, and a relentless pursuit of improvement — delivering systems that our clients can rely on for decades.
— KERONE Quality Policy, adopted and reviewed annually by senior managementOur Quality Management System is aligned to ISO 9001:2015 and is reviewed continuously to ensure it remains relevant, effective, and responsive to the evolving needs of our global clients and markets.
Every employee at KERONE, from the shop floor to the boardroom, bears personal responsibility for quality. We empower our people with the training, tools, and processes required to do their work right — first time, every time.
Eight foundational commitments that define how KERONE approaches quality across every function, team, and client engagement.
We exist to serve our clients. Every decision, process, and investment is evaluated through the lens of client satisfaction and long-term value creation.
Full compliance with applicable legal, regulatory, and contractual requirements across all markets, including CE, ISO, BIS, and client-specific standards.
Eliminate defects at source through rigorous design reviews, process controls, and in-process inspection — not just end-of-line testing.
Investing continuously in the skills, knowledge, and awareness of every team member to ensure they are equipped to uphold our quality standards.
Rigorous supplier qualification, incoming inspection, and ongoing performance monitoring ensure quality is maintained throughout our entire supply chain.
Complete material traceability from raw stock to finished system, with documented inspection records retained for a minimum of 10 years.
Every system is designed and tested to ensure safe operation under all specified conditions, including safety interlocks, fail-safe controls, and documented test protocols.
Systematic use of internal audits, management reviews, NCR analysis, and customer feedback to drive measurable, sustained improvement year on year.
Third-party verified quality, environmental, and conformity standards that govern how KERONE designs, builds, and delivers.
Our QMS is certified to the global standard for quality management, covering design, engineering, manufacturing, installation, and after-sales service for industrial thermal processing systems.
Certified Since 2002Our EMS certification demonstrates commitment to minimising environmental impact across our manufacturing operations, product lifecycle, and supply chain — aligned to our sustainability commitments.
Certified Since 2010All KERONE systems supplied to European markets carry CE marking, confirming compliance with applicable EU Directives including the Machinery Directive, Low Voltage Directive, and EMC Directive.
Since 2008Recognised by the Government of India's NSIC for our quality standards, enabling participation in government procurement programmes and affirming our standing as a trusted domestic manufacturer.
Since 1995Our R&D programmes are aligned with CSIR-CEERI standards for microwave and RF technology research, ensuring our innovation pipeline meets recognised scientific and technical benchmarks.
Partnership Since 2014Applicable KERONE products and systems are manufactured in compliance with relevant BIS standards for electrical equipment, pressure vessels, and industrial machinery used within India.
Ongoing ComplianceSpecific, measurable quality objectives reviewed at every management review cycle.
Maintain a minimum customer satisfaction score of 4.5/5.0 across all post-delivery surveys. Respond to all customer complaints within 24 hours with a resolution plan within 5 business days.
Target: ≥ 4.5 / 5.0Achieve and sustain an on-time project delivery rate of 95% or above, measured against committed project timelines at the point of order confirmation.
Target: ≥ 95% OTDReduce internal non-conformances by a minimum of 10% year-on-year through root cause analysis, corrective action, and process improvement at each manufacturing stage.
Target: −10% NCR / YearEnsure 100% of production, QA, and engineering staff complete a minimum of 40 hours of quality-related training per year, including QMS awareness, inspection techniques, and standards updates.
Target: 100% Staff TrainedAchieve a factory acceptance test (FAT) first-time pass rate of 98% or above, minimising costly rework, re-testing cycles, and client site delays.
Target: ≥ 98% FAT Pass RateMaintain a minimum supplier quality acceptance rate of 97% across all incoming goods inspection, with quarterly supplier performance reviews and corrective action plans for underperforming vendors.
Target: ≥ 97% Acceptance RateA structured, multi-stage quality control process applied to every project from receipt of order to final handover.
Formal design reviews at concept, detailed design, and pre-production stages with cross-functional sign-off from Engineering, QA, and Project Management.
100% inspection of critical items against material certificates, dimensional checks, and supplier quality records before release to production.
Defined inspection points at key manufacturing stages — welding, assembly, electrical, and controls — with documented hold points and sign-off requirements.
Comprehensive pre-delivery testing including functional, safety, performance, and endurance testing carried out with the client's representatives present.
On-site commissioning, performance verification, and client training conducted by qualified KERONE engineers. Formal handover only after all acceptance criteria are met.
Structured post-commissioning review at 30, 90, and 180 days. Customer satisfaction surveys, warranty tracking, and lessons-learned integration into the QMS.
Seven principles that underpin our Quality Management System and define how every KERONE team member thinks and acts.
The primary focus of quality management is to meet customer requirements and strive to exceed customer expectations. Every KERONE process is mapped to a customer need.
Leaders at all levels establish unity of purpose and create conditions in which people are engaged in achieving our quality objectives. Quality starts at the top.
Competent, empowered, and engaged people at all levels of the organisation are essential to enhancing our capability to create and deliver value for our clients.
Consistent, predictable results are achieved more effectively when activities are understood and managed as interrelated processes within a coherent system.
Successful organisations have an ongoing focus on improvement. KERONE uses the PDCA cycle, internal audits, and management reviews to drive sustained progress across all functions.
Decisions based on the analysis and evaluation of data and information are more likely to produce the desired results. We measure what matters and act on what we find.
For sustained success, KERONE manages its relationships with all interested parties — clients, suppliers, partners, and regulators — with transparency, integrity, and mutual respect.
"Quality is the foundation upon which KERONE was built and the standard by which we measure everything we do. From the precision of our engineering drawings to the reliability of our commissioned systems — quality is non-negotiable. We are committed to maintaining the highest standards, earning the trust of our clients, and continuously raising the bar for what industrial engineering can achieve."