Maintenance & Support
10 Questions
KERONE provides comprehensive after-sales support including: 24-hour customer support hotline, spare parts supply, on-site service visits by qualified engineers, remote diagnostics via IoT-connected systems, preventive maintenance contracts, equipment upgrades and retrofits, and re-commissioning after relocation. Complaints and service requests are responded to within 24 hours.
KERONE equipment is backed by a standard 12-month warranty from the date of commissioning covering manufacturing defects and component failures under normal operating conditions. Extended warranty options are available. Please refer to your specific contract terms for full warranty details.
Yes. KERONE maintains a comprehensive spare parts inventory and can manufacture replacement components for older systems. Design drawings and component specifications are retained for all systems built in the last 30+ years.
Contact sales@kerone.com with your equipment model, serial number, and required components for a fast quotation.
KERONE recommends formal preventive maintenance every 6 months for continuous operation systems and annually for batch systems. Daily visual checks, weekly lubrication (where applicable), and monthly cleaning of filters, sensors, and heating elements are the operator's responsibility. Preventive maintenance contracts are available.